Terms and conditions of purchase for private individuals
At medicalprotectioncover.se, shopping is easy and safe. We will ship your items the same day if your order reaches us before 14:00, otherwise the day after. We always offer fast deliveries and you as a customer have access to our customer service and expertise every weekday 8.00-16.00.
Freight
Fixed shipping cost 85 SEK, applies to all goods and purchases to a delivery address within Sweden.
Price
All prices shown on medicalprotectioncover.se are quoted in Swedish kronor (SEK) including VAT. We follow the Swedish Tax Agency’s table for VAT rates, currently 25% VAT applies to our products. We reserve the right to change prices without prior notice. The price that was current at the time of your order is the one that applies regardless of whether the price goes up or down afterwards.
Payment
We work with Klarna to be able to offer you as a customer alternative payment methods. You choose between partial payment, card payment and direct payment. Payment instructions will be emailed out by Klarna in connection with your order being shipped from our warehouse. More information and full terms and conditions about Klarna’s payment methods can be found under step 3 in our checkout and at Klarna.se
Delivery
We will ship your items the same day if your order reaches us before 14:00, otherwise the day after. Normally, your order will be delivered within 1-3 non-holiday working days.
Delivery method
We use DHL Service Point for our shipments. Notification is made via text message to the number you provide. You pick up your package when it suits you at a DHL Service Point in Sweden.
Incorrect shipping address
If an incorrect address is provided that results in the shipment not being delivered, the customer is responsible for any additional costs.
Delay
We do our best to deliver as quickly as possible, but sometimes delays can occur. We therefore do not guarantee delivery on a specific date and always reserve the right for delays. We reserve the right to cancel your order if there are problems with deliveries to us or problems with payment. In the event of unforeseen events beyond our control, Force Majeure, (such as war, natural disaster, strike, fire or non-delivery from our subcontractor), Medical Protection Cover is not responsible for the delays.
Cancelled purchases and returns
As a customer, you always have a 14-day right of withdrawal (calculated from the time you receive the product) according to the Act on Distance Contracts and Off-Premises Contracts.
If you want to invoke your right of withdrawal and return your item, send the item back to us.
To exercise the right of withdrawal, you must send your item back to us within 14 days and without delay from the time you received the item. The item must be unused and returned in its original packaging.
You pay for the return cost of sending your item back to us. You return by paying directly at the agent according to the current postage table of the shipping company of your choice. Always save the receipt and consignment number that proves the return until the return is received by us.
Once we have received the item and checked that it is in good condition, we will refund you the cost of your purchase. Read more under “Refund” below.
If the quality of the product has been affected as a result of how you as a customer have handled and examined the product, a deduction may be made on the refund corresponding to the product’s depreciation.
Change
To exchange your item for another, you return according to our return terms and conditions and then order the item you want instead.
Notice: We do not accept the return of products that have been fitted on a patient because of the infection risk through indirect contact. By indirect contact means that the bacteria are transferred between animals to products used previously on other animals.
Complaints
When you as a customer pick up or receive your order, you must immediately check that the packaging is complete and that the contents are complete and functional. The right of complaint only covers original defects and not, for example, defects caused by normal wear and tear. Complaints are made via email to info@scandiorthopedic.se. Always attach pictures, information about when the defect was discovered and a detailed description of the defect. Do not send the item back until you have received a response from us and how we assess the complaint. Medical Protection Cover reserves the right to remedy the defect in the first instance, in the second instance redelivery of the product and ultimately to repurchase. Complaints to Medical Protection Cover must be made within a reasonable time after the defect has been discovered, but no later than within three years.
Refund
If the order has already been paid, Klarna will contact you for a refund of the remaining amount. Refunds will be made without delay (normally within a few days) from the time Medical Protection Cover received the item in return.
If the invoice has not been paid, we recommend that you report a return to Klarna to avoid any reminder fee during the time it takes for us to receive and process your return. You can easily do this on klarna.se or via Klarna’s app.
Once we have registered the return, the amount will be adjusted and Klarna will send you an updated invoice via email.
Return Address:
Scandi Orthopedic AB
Ringögatan 5, 417 07 Göteborg Tel. 031-214128
Personal data
It is important to us that you as a customer feel safe when you shop with us. Here you can read about how we handle and protect personal data.
Age limit
Minors (under 18 years of age) are not allowed to make purchases without the consent of the guardian.
Dispute
Disputes should primarily be resolved in agreement with our customer service. If the dispute persists, Medical Protection Cover will apply alternative dispute resolution. This means that if you as a consumer have a claim that Medical Protection Cover rejects, you have the opportunity to have the case tried by the National Board for Consumer Disputes (ARN). Medical Protection Cover then undertakes to comply with ARN’s ruling.
The National Board for Consumer Disputes, Box 174 101 23 Stockholm. ARN’s website www.arn.se.
You can find out more about ADR for consumers on the European Commission’s website: http://ec.europa.eu/odr.
Other
Force majeure. Medicalprotectioncover.se is exempt from the penalty for failure to perform certain obligations if the failure is due to an exonerating circumstance as set out below and the circumstance prevents, complicates or delays the fulfillment. An exonerating circumstance shall be regarded as an act or omission by the authorities, new or amended legislation, conflict in the labour market, blockade, fire, flood, sabotage, accident of a major scale or other type of natural disaster. Force majeure includes government decisions that have a negative impact on the market and products, e.g. restrictions on indications, warnings, sales bans, etc., abnormal market declines and if the company has been subjected to criminal activity that affects its operations.
Do you have a question?
Contact customer service: Phone: +46 31 214 128. Email: info@scandiorthopedic.se